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Privacy Policy

Last updated: August 17, 2026

This Privacy Policy explains what information Vortreks (“we,” “us,” or “our”) collects, how we use, store, protect, and share it, and the choices available to you. It applies to the Vortreks website, our business services, and our web-based analytics and marketing dashboard (the “Service”).

1. Information we collect

We may collect information you choose to provide when you contact us, request a consultation, submit a form, communicate with our team, engage our services, or use the Service. This may include:

  • Name, email address, telephone number, company name, and job information.
  • Details about your inquiry, business needs, project, or communications with Vortreks.
  • Information needed to deliver contracted services, manage a client relationship, or process transactions.
  • Website and device information such as IP address, browser type, pages viewed, referral source, and approximate location, where permitted.

When you connect a Google account to the Service, we may access and process Google user data that you explicitly authorize through Google OAuth, including:

  • Google account identifiers and basic profile information, such as your name and email address.
  • Google Ads account data, including campaigns, metrics, and performance data.
  • Google Analytics data.
  • Google Search Console data.
  • Google Business Profile account, location, review, and owner or manager review-reply data for profiles the signed-in user is authorized to manage.

We only access Google profiles and data expressly authorized through Google OAuth. API access does not allow Vortreks to access Business Profiles or other Google data that the signed-in user is not permitted to manage.

2. How we use information

We use information to respond to inquiries, schedule conversations, provide and improve services, communicate about projects, operate and secure our website and Service, maintain records, comply with legal obligations, and send marketing communications when permitted.

Google user data is used solely to provide and improve user-facing features of the Service, including:

  • Displaying analytics and performance dashboards.
  • Generating reports and insights.
  • Displaying authorized Google Business Profile reviews.
  • Allowing verified location owners and managers to create, update, or delete their own review replies.
  • Maintaining and improving the Service and providing customer support.

3. Google API Services compliance and Limited Use

Vortreks’ use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

We do not sell or rent Google user data, use it for advertising, or transfer it to unrelated third parties. Google user data is used only for the authorized, user-facing features described in this policy. Access by Vortreks personnel is limited to circumstances permitted by Google’s policies, such as when a user has given permission, when necessary to provide support or maintain security, or when required by law.

4. Mobile and SMS privacy

If you voluntarily check the SMS consent box on a Vortreks form, we may send recurring text messages about your inquiry, customer support, appointment scheduling and reminders, service updates, and occasional promotions.

  • Message frequency varies.
  • Message and data rates may apply.
  • Reply STOP to unsubscribe.
  • Reply HELP for assistance.
  • Consent is not a condition of purchase or service.

Vortreks does not sell mobile information. Mobile numbers and SMS consent information are not shared with third parties or affiliates for their marketing or promotional purposes. We may use service providers solely to support message delivery and related operations on our behalf, subject to appropriate restrictions.

For full program terms, see our Terms & Conditions.

5. When information may be disclosed

We may disclose information to service providers that help us operate our website or deliver authorized services, such as hosting, communications, analytics, scheduling, payment, security, and professional support providers. They may use information only to perform services for Vortreks or as required by law.

We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, protect rights or safety, investigate misuse, or support a business transaction. Google user data remains subject to Google’s Limited Use requirements, and SMS consent is not transferred for unrelated marketing.

6. Cookies and analytics

Our website may use cookies and similar technologies to remember preferences, understand website activity, measure performance, and improve the visitor experience. Your browser may allow you to block or delete cookies.

7. Data storage, security, and retention

Access tokens and refresh tokens are stored securely where applicable, and data is transmitted over encrypted connections. We use reasonable administrative, technical, and organizational safeguards designed to protect information. No system can guarantee absolute security.

We keep personal information and Google user data only as long as reasonably necessary to provide the Service, deliver authorized features, maintain records, resolve disputes, and meet legal obligations.

8. Your choices, access, and deletion

You may ask to access, correct, or delete personal information, subject to applicable law and legitimate recordkeeping needs. You may request deletion of stored Google user data and revocation of connected access by contacting support@vortreks.com. We will process verified requests within a reasonable timeframe.

You can unsubscribe from marketing email by using the link provided in the message, and you can opt out of text messages at any time by replying STOP.

9. Third-party services and links

The Service relies on Google APIs and services, and the website may link to other third-party websites or services. Their privacy practices are governed by their own policies. Vortreks is not responsible for third-party content or data handling outside the authorized services described here.

10. Children’s privacy

Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website.

11. Updates to this policy

We may update this policy as our services, technology, or legal requirements change. The updated date above will show when revisions were made. If a change materially affects how we use Google user data, we will provide appropriate notice and request consent when required.

12. Contact Vortreks

Questions or requests about this policy can be sent to support@vortreks.com or sales@vortreks.com, or by calling (972) 752-2278.

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